Policies
Website Privacy Policy
Introduction
At Better Good, we are committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines the types of information we may collect from you or that you may provide when you visit our website www.bettergood.agency, and our practices for collecting, using, maintaining, protecting, and disclosing that information.
Information We Collect
Given the nature of our services, our website is designed to provide information without the need for personal data collection. We do not require users to create accounts or conduct transactions on our site. Therefore, we collect minimal personal information, limited to what is necessary for communication and service delivery purposes. This may include:
- Contact Information: Should you reach out to us via our contact form or email, we may collect your name, email address, and any other details you provide in your message to respond to your inquiries.
- Analytical Data: We may collect non-personally identifiable information regarding your visit to our website. This includes usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies. The aim is to understand how our website is used and to improve the user experience.
Use of Your Information
The limited personal information we collect is used solely for the purpose it was provided for, such as responding to your inquiries or improving our website. We do not share, sell, or lease personal information to third parties for their promotional use.
Data Security
We take reasonable measures to protect the confidentiality and security of the personal information collected from our website visitors. However, please note that no internet transmission is entirely secure or error-free. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Cookies and Tracking Technology
Our website may use "cookies" and other tracking technologies to enhance the user experience and analyze site usage. These technologies help us improve our website and your experience by understanding which areas and features are most popular. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at hello@bettegood.agency.
Refund Policy
Our refund policy is designed to provide clarity and confidence to our clients. We offer refunds under the following conditions:
- A full or partial refund will be considered if the project has not been initiated or if only a minimal portion of the work has been completed. The refund amount will be proportional to the work not yet performed.
- Once a project reaches a significant milestone or completion, refunds may not be possible. However, we are committed to ensuring client satisfaction and will work to resolve any concerns or issues that arise.
- For ongoing services or subscriptions, clients may cancel with a notice period of 14 days before the next billing cycle to avoid charges for the next period
Service Completion Policy
Our service delivery policy outlines how we execute and deliver our services.
- Upon agreement on project scope and payment, we provide a timeline and milestones for the completion of services.
- Progress updates will be communicated regularly, and any adjustments to the timeline will be discussed and agreed upon with the client.
- Final deliverables will be handed over upon project completion and final payment, through digital transfer or as outlined in the service agreement.
Revision or Reassessment Policy
Given the nature of our services, 'returns' as traditionally understood do not apply. However, we are committed to client satisfaction and offer the following revision policy:
- Clients are entitled to a specified number of revisions to the deliverables, as outlined in the service agreement, to ensure the final product meets their expectations.
- Should additional revisions be required beyond the agreed-upon scope, they may be provided subject to additional fees.
Cancellation Policy
Our cancellation policy is designed to be fair and transparent. Clients can cancel their projects or services under the following conditions:
- For project-based services, clients may cancel within 7 days of the project start date. Depending on the work completed at the time of cancellation, a partial refund will be assessed.
- For ongoing services or subscriptions, cancellations require a notice period of 14 days before the next billing cycle to avoid further charges.
- In the event of cancellation by the client, any work completed to date must be paid for in proportion to the agreed-upon project or service rate.
